Privacy Policy

Welcome to TopMop UAE. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quotation, book a service, or communicate with our team.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full Name
• Phone Number
• Email Address
• Property Address
• Service Requirements
• Booking Details
• Messages and Customer Inquiries

In addition, we may automatically collect certain technical information when you visit our website, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Analytics Information

How We Use Your Information

TopMop UAE may use your information to:

• Provide requested services
• Process quotations and bookings
• Schedule appointments
• Respond to customer inquiries
• Improve our services
• Improve website functionality
• Send service confirmations and updates
• Deliver customer support
• Send promotional offers and newsletters
• Comply with legal obligations

Booking & Service Information

When you request cleaning, maintenance, painting, AC servicing, or other services, we may collect information necessary to provide accurate quotations and efficiently perform the requested work.

This information is used solely for business and service-related purposes.

Marketing Communications

We may occasionally send:

• Special promotions
• Service updates
• Seasonal offers
• Maintenance reminders
• Company newsletters

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option available in our emails.

Cookies Policy

Our website may use cookies and similar technologies to:

• Improve website performance
• Enhance user experience
• Analyze visitor behavior
• Remember user preferences
• Support marketing activities

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Information Sharing

TopMop UAE does not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Service providers
• Technical support partners
• Payment processing providers
• Legal authorities when required by law

All third parties receiving information are expected to maintain confidentiality and appropriate security measures.

Data Protection & Security

We implement reasonable security measures designed to protect personal information against:

• Unauthorized access
• Alteration
• Disclosure
• Misuse
• Loss

Although we take every reasonable precaution, no online system can guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Deliver services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Improve customer experience

Information that is no longer required may be securely deleted.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights

You may have the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Request clarification regarding data processing

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our services are intended for adults and business representatives. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that information from a minor has been collected, appropriate steps will be taken to remove it.

Changes To This Privacy Policy

TopMop UAE reserves the right to update or modify this Privacy Policy at any time.

Any changes will be published on this page along with the revised effective date.

Continued use of our website following updates constitutes acceptance of those changes.

                                            By using our website and services, you acknowledge that you have read and agreed to this Privacy Policy.